Know Us

TheSnaps is your go-to online store for the latest and most useful products across every category. From home essentials to lifestyle trends we bring you a curated selection at unbeatable prices. We make shopping simple fun and convenient — delivered right to your doorstep. Discover something new every day at TheSnaps.

Most Asked questions

FAQs

How long will it take to receive my order?

Shipping times vary depending on the product and supplier. On average, delivery takes 7–15 business days. You’ll receive a tracking number via email once your order is shipped.

Are there any hidden charges like customs or import duties?

Most of our products are shipped from international suppliers. While we aim to minimize such costs, some orders may attract custom duties or taxes, especially for high-value items. These charges (if any) are the responsibility of the customer.

Can I return or exchange a product?

Yes, we have a 7-day return policy for damaged or incorrect items. Please contact our support with photos and order details. We do not accept returns for size-related or preference-based issues unless the product is faulty.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link. You can use this to check the real-time status of your shipment. If you haven’t received tracking info within 5 business days, please contact our support team.